- Orders are prepared and ship 24-48 hours after the order is placed.
DO YOU OFFER LOCAL PICK UP OPTIONS?
- Yes, we offer local pickup options. We have same day pickup options for orders placed before 4PM CST. Orders placed after 4PM CST will be prepared and ready for pick up the following day.
WHAT IS YOUR RETURN POLICY?
- All unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached are eligible for return within 7 days of receiving items. Items on Sale, Clearance, Lingerie, and swimwear is excluded.
WHY WAS MY ORDER CANCELLED?
There are several reasons why your order may have been canceled:
- The item(s) sold out.
- There is a delay in replenishment for your item(s).
- We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
HOW CAN I TRACK MY ORDER?
- Depending on the shipping method selected you may visit ups.com or fedex.com and enter the tracking number that was emailed to you directly on the carrier’s website.
- Customers with local pickup orders will receive an email when your order is ready for pickup.
- You can also create a free account on our site to stay up to date.
HOW CAN I CANCEL MY ORDER?
- We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Return Policy once your order has been delivered to you.
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
For online purchases, Reserved by Shontiva accepts the following forms of payment:
- American Express
- Apple Pay (*Apple iOS only)
- Amazon Pay (*Android OS & Apple iOS)
- Google Pay (*Android OS only)
I FORGOT TO USE MY PROMO CODE. CAN IT STILL BE APPLIED?
- Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!